All posts tagged 'Cisco'

Check out all of the posts tagged with 'Cisco' below. If you still can't find what you are looking for, try using the search box.

Cisco UC560 factory reset

If you’re setting up a UC560, there’s times when you just want to start over (especially if you’ve made changes with the CLI).  There’s a great post by John Platts with the steps so all credit to John but I thought I’d also put them here as well. 

  1. Using your  blue console cable, connect the RJ-45 to the console port on the UC-500.  I use Putty to connect and now I use my KeySpan console-to-USB adapter as I can’t find a laptop with a serial cable any more.  So for me, I fire up the Keyspan utility, set Putty to serial and put the com port keyspan is using and I”m good to go. (Note: I always unplug all ethernet connections to the UC.  I’ve tried it with something plugged in and at times it seems the reset just doesn’t take and I have to do it all again).
  2. Once connected, type en and then Show Flash and you’re looking for something like <UC500model>-factory-<software pack>.cfg.  So you might see something like UC560-FXO-K9-factory-  For me it’s usually the last entry after doing Show Flash.
  3. Copy that file to startup-config.  So the command for my config name example above would be copy UC560-FXO-K9-factory-8.0.0.cfg startup-config and enter to confirm.
  4. Type service-m i0/0 se to access the CUE.
  5. Enter your username/password and hit enter (sometimes it needs Enter twice)
  6. In John’s post he says you’ll get UC500-CUE# if you’re in the CUE but I’ve been getting se-10-1-10-1# .  In fact, sometimes it takes me to se-10-1-10-1(config)# and I have to do en to get back for the next command.   But for others, it’s giving them UC560# when they are in CUE.  Not sure what’s up with that. (Note: If you have an issue connecting and it times out saying “Connection refused by remote host”, first issue the command service-m i0/0 se clear and then do service-m i0/0 se.
  7. From the CUE prompt, enter offline and y to confirm.
  8. Now your prompt should be se-10-1-10-1(offline)#.  type restore factory default and again y to confirm.
  9. At Press any key to reload: hit enter.
  10. At the System Online message, press Enter key.  Type Exit and press Enter.
  11. Once out of CUE, type reload and y to confirm to proceed with reload.

Once the UC500 is rebooted, it’s back to default and you can connect via IP as usual to the default IP for your unit.

Popular tags: , ,