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Pass on Elastix for Asterisk Solution

If you’re looking for a commercially supported Asterisk solution, you may want to focus on companies other than Elastix…maybe TrixBox…or I think PBX in a Flash (one of my favorites) has support now.  I was looking for some Asterisk add-ons and found that Elastix had something that might work.  But down on the product info page it had three icons to download the user manuals (in English, French, and Spanish) but no where on the page was it clickable.  None of the words or the images were “hot” so I couldn’t download the guides.  I logged in as a registered user, but still no download.  On the bottom of the page it said to email Sales for more questions so I shot off an email to sales@palosanto.com to let them know about the link issue.  I quickly received an email delivery failure stating that my message was rejected by pbx.palosanto.com as that mailbox was unknown.  Being an IT guy, I’d hate to know my emails to sales@ weren’t working so I called 1-877-ELASTIX (number from the Contact Us page) and hit the option for Sales.  I told the woman “I sent an email to your sales@palosanto.com email address and it bounce back with a delivery failure and I thought you should know.”  Her response baffled me…she said “we’ve already received your incident and someone should be responding to you hopefully by the end of the day”.  I was sort of stunned and just said okay and hung up.  It sounded like a canned response “we’re working on it and get back to you soon”.

So I started typing up this blog to share my experience and just thought I’d have another go at it.  So I called Sales again and repeated it and asked her how she could have already received my issue.  She finally just said “I didn’t really know what you were talking about”.  I explained again and this time she said “oh…that might explain why I haven’t received any emails today.”  Smile 

So maybe it’s not a company issue…but it’s certainly a red flag.  I’m sure others love the product and the company but for me trying to check it out, things seem a little sketchy early.

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